Terms And Conditions

Timber guarantee

termsWe only stock good quality timber doors, manufactured to the highest standards.

Wood is a natural product, and it needs to be treated and protected against external elements. We guarantee all our doors for 12 months from date of purchase, against faulty material or manufacture, provided each door has been checked upon receipt, stored and treated in accordance with the supplier’s recommendations.

Checking your items

Every effort is made to supply the correct doors in perfect condition. On the very rare occasions that errors are made or doors are not up to standard, we will endeavour to resolve the problem as quickly as possible. Please note, Next Door will not be liable for any charges (such as fitter’s cancellation fees) incurred while replacement doors are being ordered.

It is important to thoroughly check your doors on receipt – either before leaving our shop or on receipt of delivery. Please check for the following:

  • Correct style of door has been supplied
  • Correct size of door has been supplied
  • Any pairs/sets of doors are matching
  • Any visible damage such as scratches or dents on doors
  • Any visible damage to any glass supplied, such as scratches

Any claim for damaged doors must be reported within 48 hours of receipt of those doors. No claim will be considered after that time.

Please remember that wood is a natural material that has many variations in grain and colour. These variations are to be expected and can not be accepted as a reason for exchange or rejection. In cases of pairs of doors, or orders for numerous matching doors, we will do our best to supply for the same bulk delivery – but the matching colour and grain patterns cannot be guaranteed.

By fitting, finishing or altering a door in any way, we shall deem you to have accepted the goods as supplied – we cannot replace any door, faulty or otherwise, if any alterations have taken place or any work has been carried out on that door.

Door storage

Doors should be stored flat in a cool, dry atmosphere, well away from any heated radiators or other forms of direct heat. They must not be hung in newly plastered areas, which should be allowed to dry completely before doors are introduced.

Door alterations

If the width of the door is to be reduced, this should be done equally from both sides. If the height of the door is to be reduced, normally two thirds is taken off the base of the door, and the remaining third off the top. Care must be taken to ensure that the joints are not cut into.

Please check the maximum reductions that can be made to the door as specified by the supplier. Trimming beyond the supplier’s stated tolerance for trimming will invalidate the supplier’s warranty on the door and may structurally weaken the door.

Fully seal glass rebates and the backs of glazing beads prior to glazing on models that require glazing but are supplied without glass.

Please also take care when fitting mortice locks – do not position these where the middle rail meets the stile as this may weaken the joint and damage the door. Make sure that the lock cavity is kept to a minimum.

Ensure that a weather bar is fitted to external doors to ensure moisture droplets do not collect underneath the door.

Door finishing

On all unfinished doors, internal and external, correct finishing is vital for the protection and long life of your doors.

For external doors, we recommend multiple coats of a good quality oil based finish – one of primer, two of undercoat and three of top coat. Next Door believe that water based finishes should not be used on wooden external doors, and we only recommend oil based finishes.

Stain, varnish or paint needs to be applied to the front and back of the door as well as to all four edges, and this needs to be applied as soon as possible, and prior to hanging the door. This is applicable to all internal and external doors. Furthermore, on external doors, please ensure that the cut outs made for locks, hinges, letterboxes etc are well sealed with the finishing treatment. This sealing process is to ensure that there is no water penetration so that the doors are protected from deterioration. Failure to protect the doors adequately as recommended will invalidate any claims for warping, swelling, splitting, etc.

Next Door recommends all external timber doors be protected with a canopy or open porch. Should a door be in an exposed location, we recommend additional coats of finish.

British Standards

As set out in the relevant British Standards, warp/bow/cup/twist shall not be considered a defect unless it exceeds 1/4 inch (6.35mm) in the plane of the door itself. Warp is any distortion in the door itself and does not refer to the relationship of the door to the frame or jamb in which it is hung.

Looking after your doors

External timber doors require regular maintenance to prolong the protection given by the finish, and a little input will help protect the door for years to come. Once a year, doors should be lightly sanded and a further coat of the finishing product applied. This will help prevent any moisture from penetrating the door, which would lead to deterioration and discolouration of the timber. Should any areas require attention, they need to be treated immediately to halt any further decline.

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